Quality management in a dental practice is not optional. Under §135a SGB V, practices participating in statutory health insurance are legally required to maintain a documented QM system. The system must be implemented, actively maintained, and regularly reviewed — not just filed and forgotten.
What belongs in a QM handbook
A complete dental QM handbook includes hygiene protocols (aligned with RKI guidelines), patient communication standards, emergency procedures, maintenance schedules for equipment, and staff training records. Each process should have a clear responsible person and a documented review cycle — typically annual.
From documentation to daily practice
The hardest part of QM is not creating the documents — it is keeping them current and ensuring your team actually uses them. Digital QM tools built for medical practices can automate review reminders, track training completions, and generate audit-ready reports.
Our QM starter checklist covers the 12 core process areas you need to document and helps you set up a compliant system in under a week — without external consultants.